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HOSPITALITY ASSOCIATE

Summary: RMHC Hospitality Associates assist the staff with guest and volunteer relations to maintain consistency and continuity to ensure a positive experience for both guest families and volunteers.

Reports to: Director of Operations

Duties and Skills:

  • Assist the Director of Operations and Staff with day to day operations of the Ronald McDonald House.
  • Welcomes guests in person or on the telephone.
  • Completes guest registration processes and provides background check for all guests over 18 years.
  • Maintains security protocol and issues security wristbands appropriately.
  • Maintains a clean and organized reception area and work space.
  • Contributes to the team effort assisting in other tasks as deemed necessary.
  • Works alongside volunteers to ensure they are having a positive experience while volunteering.
  • Maintains continuity between volunteer shifts using exceptional communication skills.
  • Survey staff regularly to assess needs for volunteer assistance.
  • Work with volunteers to resolve issues and promote cooperation and completion of tasks.